Welcome to Flowers Delivery Chadwell Heath. By accessing or using our online flower delivery services in Chadwell Heath and surrounding areas, you agree to these Terms & Conditions. Please read them carefully before placing an order through our website. These Terms apply to all users, including customers from Chadwell Heath and adjacent neighbourhoods. If you do not agree to these Terms, please refrain from using our services.
Flowers Delivery Chadwell Heath provides online floral products and delivery services across Chadwell Heath and nearby localities. Our aim is to offer fresh, beautifully arranged flowers direct to your specified recipient. These Terms govern all transactions and interactions on our e-commerce platform.
Customers must be at least 18 years old and possess the legal capacity to enter into binding contracts. By placing an order, you confirm that you meet these criteria and are acting in your personal capacity or with proper authorisation on behalf of an organisation.
Product Selection: Browse and select from our range of floral arrangements and bouquets available for delivery in Chadwell Heath and surrounding areas. Each product listing includes a description, price, and, where possible, imagery for reference. Please note that flowers are subject to seasonal availability, and arrangements may vary slightly from images due to stock and quality control.
Placing Your Order: To place an order, add your chosen products to the online basket and proceed to checkout. You will be required to provide recipient details, delivery address (within Chadwell Heath or eligible nearby areas), preferred delivery date, and any specific delivery instructions.
Order Confirmation: Once you submit your order and payment is successfully processed, you will receive confirmation via the website and/or by SMS or other notification. This confirmation acknowledges receipt of your order but does not constitute acceptance; acceptance occurs when we dispatch your order.
Refusal of Orders: We reserve the right, at our sole discretion, to reject or cancel orders, including where products are unavailable, payment cannot be authorised, or delivery location is outside our service region.
Areas Covered: We provide flower delivery throughout Chadwell Heath and designated surrounding areas. Delivery outside these areas may not be available or may be subject to additional charges or delays. Before confirming your order, ensure your delivery postcode is within our service area.
Delivery Times: You may select from available delivery slots or specify your preferred date when ordering. We will endeavour to deliver on your requested date, but we cannot guarantee specific times. All deliveries are subject to driver availability, local conditions, and external factors such as severe weather.
Delivery Instructions & Address Accuracy: Please double-check recipient information and provide full, accurate delivery details. Incomplete or incorrect addresses may result in delayed or failed delivery. Where permitted, you may give instructions for leaving the flowers in a safe place if recipient is absent.
Missed Deliveries: If delivery cannot be completed because no one is available and there are no safe drop-off instructions, we will attempt to contact you or the recipient. Re-delivery charges may apply in such cases.
Our fresh flowers are sourced daily, but due to seasonal availability, some items may occasionally be substituted for similar blooms or arrangements of equal or higher value. If substantial changes are needed, we will endeavour to notify you before dispatch.
Prices: All prices displayed on our website are in Pounds Sterling (£/GBP) and include VAT where applicable. Delivery charges, if any, will be clearly stated at checkout before purchase confirmation.
Payment Methods: We accept payment via major debit and credit cards, as well as other specified online payment providers where indicated at checkout.
Payment Processing: Payments are processed securely at the time of order placement. By entering your payment details, you confirm authorisation to use those details for this transaction. Once confirmed, orders cannot be processed without successful payment clearance.
Errors in Pricing: In the event of a pricing error on our website, we reserve the right to cancel or refuse any orders placed at the incorrect price. Should this occur, you will be notified and offered the opportunity to re-order at the correct price or receive a full refund.
Right to Cancel: You may cancel your order up until the point it is prepared for dispatch. Once flowers are prepared or delivered, cancellations may not be possible due to the perishable nature of products.
How to Cancel: To cancel or amend your order, contact us as soon as possible quoting your order number. If cancellation is received before preparation, we will process a full refund through the original payment method.
Late Cancellations: If a cancellation request is made after preparation or dispatch, it may not be possible to halt delivery or provide a refund.
Amending Orders: Minor amendments (such as correcting a spelling or address error) may be possible if notified promptly and before order preparation. We cannot guarantee fulfilment of all amendment requests.
Quality Satisfaction: Customer satisfaction is important to us. If you are dissatisfied with the quality of your flowers, please contact us within 24 hours of delivery. Where applicable, we may request photographic evidence to review your claim.
Available Remedies: We will assess each query on a case-by-case basis and may offer a replacement, partial refund, or alternative remedy at our discretion. Due to the perishable nature of flowers, returns are generally not possible unless products are faulty or not as described.
Product Descriptions: We make every effort to ensure product descriptions, images, and pricing are accurate. However, minor variations may occur in size, colour, or content as flowers are natural products and subject to availability.
Service Interruptions: We accept no liability for delays or non-delivery arising from events beyond our control, including but not limited to adverse weather, natural disasters, strikes, or issues affecting couriers or third-party service providers.
Indemnity: You agree to indemnify us against all claims, damages, liabilities, and costs arising from your breach of these Terms or your misuse of our flower delivery services.
Limitation of Liability: Our total liability to you for any loss arising from these Terms, including negligence, shall not exceed the total price paid for the affected order. Nothing in these Terms shall limit our liability for death or personal injury caused by negligence, fraud, or any liabilities that cannot be excluded under UK law.
We collect and process personal information as necessary to process your orders and deliver floral products, in accordance with our Privacy Policy and applicable UK data protection regulations (including the Data Protection Act 2018 and UK GDPR). Your payment details are not stored on our systems.
All website content, including text, images, and trademarks, remain the property of Flowers Delivery Chadwell Heath or our licensors. Your use of our website and services does not grant you any rights to our intellectual property.
We reserve the right to update or change these Terms & Conditions at any time without prior notice. Any modifications will be effective when posted on our website. Your continued use of the service constitutes your acceptance of the updated Terms.
These Terms & Conditions and any disputes related to our flower delivery service are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision in these Terms & Conditions is found to be unlawful, void, or unenforceable, such provision will be deemed severable from the remaining provisions, which shall remain valid and enforceable to the fullest extent permitted by law.
These Terms & Conditions constitute the entire agreement between Flowers Delivery Chadwell Heath and you regarding your use of our online flower delivery services in Chadwell Heath and adjacent areas. They supersede all prior or contemporaneous agreements or communications.
By placing an order with Flowers Delivery Chadwell Heath, you acknowledge and agree to be legally bound by these Terms & Conditions. For any queries relating to these terms, please contact our customer support team.
Note: These Terms & Conditions apply to all flower deliveries made in Chadwell Heath and surrounding eligible areas as specified at the time of ordering.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Delivery Chadwell Heath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Delivery Chadwell Heath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
